Customer Care

If you have more questions, please to send me an email using the contact form at the bottom of this page. 

Delivery

Delivery Option PriceTime Frame

FREE UK Standard Delivery FREE -5 Working Days*

FREE Ireland Delivery FREE - Up to 10 Working Days

Europe Delivery : I am sorry I can't deliver to Europe until further notice.

International Delivery FREE for Orders over £50 - Up to 10 Working Days (Depending on exact location)

International Delivery £9.50 - Orders below £50 - Up to 10 Working Days (Depending on exact location)

Please Note:

I endeavour to dispatch your order as quickly as possible but please do allow up to 3-5 business days for standard UK delivery, particularly as all my items are handmade to order. 

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Jewellery Care

All of pieces made of  925 sterling silver, 999 fine silver, gold gilding needs a little tender loving care from time to time and what better way to know how to care for your jewellery, than with these top tips and tricks:
 

Polish:
 

Get your polishing cloth at the ready, because you’re about to take your pieces from looking worn, to brand new. Providing you polish your M.Kala jewellery frequently you’ll be able to maintain the newness, as well as preventing any tarnish build up. 

 

Store:
 

When all is said and done, make sure you put your jewellery away at the end of each day…

Not just anywhere! Make sure you leave your M.Kala pieces in a tarnish-resistant pouch or in an airtight jewellery box. Please be reminded that our gift boxes are not suitable for jewellery storage.


Remove:

We love a good workout, but make sure that if you are engaging in any physical activity, especially swimming, please remove all your M.Kala pieces.


Tarnishing:

As tarnishing stands, it’s a natural and common chemical reaction which occurs over time. A little bit of lemon juice, baking soda bath, vinegar and salt are all easy and environmentally friendly way to revive your silver and gold. Just make sure to rinse well with warm water and pat dry straight after.

Limited Contact:

We highly recommend that when doing house hold chores or sprucing yourself up with some moisturiser and perfume, you remove all your jewellery. We know, they look beautiful on so why would you take them off?! But, keep the beauty and take them off when using any lotions, sanitisers, perfumes or cleaning products etc…
 

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Repairs

Any breakages under the 12 month warranty with proof of purchase will be repaired free of charge. After the 12 month warranty period, any accidental damage/ breakage can be repaired at a small charge. Unfortunately, if all components have been lost I cannot repair nor replace your item.

 

Always contact me prior to sending your item. Post items via recorded delivery to the below address, please ensure that enclose your proof of purchase/invoice (if you have it), contact details and returns address. 

 > 83a Downs Park road, E5 8NP, London, UK.

I always recommend that you send your jewellery in to me in a secure padded envelope, using Royal Mail Signed for. I will strive for your repair to be returned to you within 15 working days, however please note that this is subject to stock and other commitment (exhibitions, shows and fairs I am preparing for or attending)

 

For more information please contact me.

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Warranty

“Oh no, I've broken my new M.Kala piece…”

Accidents happen, we’re all human! Should anything happen with M.Kala pieces within the first 12 months of purchasing, we’ll repair it free of charge and piece it back together as though nothing ever happened! Too many glasses of wine? We don’t know what you mean, your secret is safe with us.
 

“Oops, it’s a little over 12 months…”

I still can help. After the 12 month warranty period has ended, I still have you covered with any accidental damage/breakage. For a small charge, I am able to repair your M.Kala items and restore them back to their original glory.

Head over to our repairs section below for more information.

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Returns & Refunds

M.Kala promises to refund any items you are not completely happy with, provided they are returned to us in a saleable condition, if the white tag is still attached, within 14 Days of receipt. All refunds will be credited back to your original method of payment. Unfortunately I am unable to offer exchanges at this time. Postage costs will be refunded on faulty items only. Please include all contact details.

Please Note: For hygiene reasons we do not accept returns on earrings. I also do not offer any refunds on any personalised items.

Post items via recorded delivery to the below address, please ensure that you include proof of purchase. 

Online Returns

M.Kala

83a Downs Park road, E5 8NP, London, U.K

For more information on returns please contact me.

Please Note: No refund will be issued for Gift Wrap

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Hallmarking

Under the 1973 Hallmarking act it is a legal requirement for silver weighing over 7.78gms to have a UK recognised hallmark from one of the UK’s Assay Offices. There are 4 Assay Offices in the UK – London, Edinburgh, Birmingham and Sheffield.

 

What is it?

A hallmark is an official mark or series of marks struck on items made of metal, mostly to certify the content of precious metals—such as silver. Hallmarks are a legal requirement on products of a certain weight – depending on the metal being marked.

 
What does it look like?

Each hallmark tells its own story through a series of individual marks within the hallmark. A complete M.Kala hallmark consists of three symbols:

Sponsor’s Mark: This is a minimum of 2 initials that is our unique M.Kala design.

Standard Mark: This symbol is a number that tells you the type and standard of the metal the article is made from e.g. 925 for sterling silver.

Assay Office Mark: This states which Assay Office tested the article and hallmarked it. Each town has its own symbol for representation. For London it is the Lion Head.

Exemption: Items of minimum fineness, weighing less than 7.78gms (this includes most of earrings and brooches) will not carry a hallmark.

 
Our guarantee to you

M.Kala fully complies with the 1973 Hallmarking act and all of the precious metal jewellery that are sold carries the legally required independent hallmark which verifies that the metal content (unless the item is exempt by weight). Please be assured that you are buying a piece that has been sourced from high quality credited bullion which is checked for authenticity. 

To read more about hallmarking please use the link below:

ASSAY OFFICE - HALLMARKING

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Size Guide

Each item of M.Kala Jewellery is lovingly made by hand in the UK.  Sizes for each item is indicated on the product page but these sizes are approximate as exact replication by hand isn't perfection.

Information

 
 
 
 
 
 
 

Thank you

I hope to inspire you to express yourself through the jewellery you wear.