Kala Necklace - Matinee

Fine silver, 999

Joints and glass case : sterling silver

Recycled and handmade glass beads

Length : about 52 cm long

We hope that you are happy with all of your purchases with us. If you're not, please return the product to Biloko following the instructions below, and we'll exchange or refund it - no questions asked. (Please see below for products excluded from this policy).

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt of the goods. This includes any delivery charge incurred during the initial transaction, at present we are unable to provide a refund for charges incurred for returning your unwanted goods unless they are faulty and/or not as described.

There are some goods that are not included in the Distance Selling Regulations and these items have been listed below.

CONDITION OF RETURNS

It's important that returned items are in the same condition as received, so please take reasonable care of them and keep all packaging intact. We ask that all items are returned to us within 14 days of receipt (or 7 days of notification) - any items that are returned outside of this 14 day period will no longer be eligible for a refund.

DELIVERY CHARGES

As specified above, under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your goods provided you return the full order within the allotted 14 day period. This includes any delivery charge incurred during the initial transaction, at present we are unable to provide a refund for charges incurred for returning your unwanted goods unless they are faulty and/or not as described. Please ensure all proof of postage is retained until your returns have been successfully received.

Products we're unable to cancel, refund or exchange:

Unless faulty or not as described, we cannot refund or offer an exchange on: Earrings.

This does not affect your statutory rights.

UK Deliveries: Standard Delivery1st Class Royal Mail Delivery (2-3 working days) = FREEEU DeliveryInternational Signed for Service £9.50Rest of the WorldInternational Signed for Service £9.50

Once you have placed an order we will do our utmost to ensure your item arrives as quickly as possible.

All orders placed after 3 p.m will be sent out next working day.

We offer a choice of two services for UK addresses:

• Standard Standard delivery services uses 1st Class Royal Mail (signed for) This service is free on all orders that are sent within the UK. You should receive your order within 2-3 days.

• Guaranteed Next Day (£6.00) delivery service uses Royal Mail Special Delivery and will be despatched the same day for delivery the following morning for orders received before midday* (weekdays only). Where orders are placed at a weekend or on a bank holiday, they will be treated as if received the morning of the next working day.

• EU Delivery uses Royal Mail International Service (signed for). This service aims to be deliver within 3 days from leaving the UK, with a maximum of 20 days. 

• Rest of the World uses Royal Mail International Service (signed for). This service aims to be deliver within 5 days from leaving the UK, with a maximum of 24 days. 

*Please note that all orders will require a signature on delivery.

INTERNATIONAL DELIVERIES

Europe, North America & rest of the world

Order ValuePostal ChargeService

Up to £50 = £9.00*Royal Mail - Airsure/International Recorded Delivery

£50 and Over = Free*Royal Mail - Airsure/International Recorded Delivery

Orders received before 12 noon the same day (Monday - Friday) will be despatched the same day. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day.

*This service requires a signature to be given on receipt delivery.

We are unable to accept orders where full address information has not been supplied. All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions.